‘Sorry, I didn’t catch that’
‘Is someone trying to tell me something?’
‘No don’t talk to me now, I am busy.’
Effect it has on kids : Kids have thoughts, feelings, complaints, worries, anger, frustration and good ideas by the bucketload.
If they can’t let you know how they feel, then they will go away and maybe tell lots of others how they feel.
How to Banish it : welcome what people have to say. Create Blogs where people can add their comments. Encourage feedback through research and user groups, especially kids and people with hidden differences.
Hearless, the Unfriendly Giant stamps all over BIG and small organisations if they even attempt to listen to people who are visiting their website.
He hates feedback. He loathes listening because he can’t and doesn’t want to hear. He buries comments sections. He destroys any blogs that try to creep to the surface.
He is not your friend, because friends LISTEN.
